No. It just means that the answer might be slightly different for various types of business. Different types mean different needs.
Any Telecoms provider worth its salt realises this, but what’s important about the company culture and behavioural traits of the source of your business communications and support? And is it just about that, or are there other factors equally or more important to consider?
A business that tends to have its team exhibiting behaviours that support its goals to be the best in one measure or another will have a mission statement proudly communicated online, which can be a revealing peek into the ethos of the organisation, and how it should feel to be a client.
There is a vast number of telecommunications providers in the south, including the Southampton area and across Hampshire and the Southern Counties. The market is truly saturated, which has its advantages and disadvantages to the consumer. The most obvious drawback is too much choice, and with an ever-growing number of businesses offering B2B Telecommunications Services in the South, finding the right provider, or should I say the ‘best’ provider for your enterprise isn’t likely to get any easier.
So, what should we be looking for in an exceptional provider? and how do we measure them?
Reviews, Ratings, Testamonials and Word of Mouth seem to be the biggest indicators of exceptional service quality. These methods of measurement are widely accepted as a fairly reliable way of gauging the experience your business will most likely have in its dealings with your chosen provider.
Most businesses can benefit from viewing it form a perspective of Price, Product, Service. This way, all bases are covered – well, the most important anyhow. So when evaluating your next potential incumbent, it’s key to get all 3 of those components in mutual harmonic balance, the result if that isn’t achieved is, in my experience a very lop-sided arrangement. Paying exceptionally keen prices for something that doesn’t work, or fails regularly, costing my business even more money is not good. Not good at all. Neither is the solution that works like a dream but costs the earth, thus is untenable.
So, to answer the question above, no, it’s not all about price. But it IS very much about Value.
It’s also important to find a provider that you feel that you can trust and that can deliver personalised customer service. Find a provider that has been around for a while with a good footprint in the market but is still small enough to offer that service excellence your business deserves. Reasons to trust a provider can be spotted very early on in the contact cycle. Look out for clear and concise pricing, no hidden charges, open and honest assessment of needs, and knowledgeable reasoning behind a recommendation are all indicators, but once again, the list isn’t exhaustive.
A provider’s locality, and reach is open to opinion in terms of business owners’ perception and experiences in general. Some are of the mind that a national supplier is huge, has an army of support staff, call centres across the UK, and can deliver the support their comms needs at scale. Businesses that are more concentrated in local areas themselves, Southampton, Hampshire, and the Southern Counties are more likely to deliver the kind of personalised service that small to medium sized companies thrive from. Wherever your provider is based, it makes sense to be close enough so that if they need to visit your place of business, they can get there quickly. Some of the ‘Same Day Service’ local providers can be a godsend for local firms. Equally, waiting 48 hours for an SLA to kick in isn’t what most businesses need, large or small.
If you need a professional, local service that looks after your interests for the long-term then get in touch. Benefit from the best value, most reliable options available to suit your requirements. Receive honest and expert advice so that you can make informed decisions. Established in Southampton in 1988, we have built trusted relationships with hundreds of clients across Hampshire and the South, who value our honesty and integrity.
Next Communications are unsurpassed in our industry for both service and implementation and therefore we will only work with suppliers that match our own high standards. We are proud to be a Vodafone Partner, and a fully authorised reseller for O2, EE, NEC, Gamma, Wildix, Apple and many more technologies. Working with these manufacturers we can deliver the very best that telecommunications technology can offer.
We’re passionate about delivering the best value for money to our clients, always offering competitive prices ensuring you benefit from the most cost-effective solutions. To achieve that, we consistently review the marketplace to find the best value options to suit your needs. And this is our lifetime commitment to you. Building long-term relationships relies on trust, and we will regularly check that you’re receiving exceptional value.
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