Complaint Procedure
We are committed to providing a high quality service to all our customers. When something goes wrong, we need you to tell us about it. This will allow us to put things right for you and to help improve our service for others in the future.
Making a complaint
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve our service. We treat all complaints in confidence.
How you can make a complaint
You can complain by sending an email to us at markg@nextcomms.co.uk, or you can send a written complaint by post to Next Communications & Security Ltd, Unit 3, Old Farm Court, Nursling Street, Southampton, Hampshire. SO16 0AJ
How we handle complaints
Mark Goulding will initially review the complaint. We will acknowledge a complaint within 5 working days and give you the name and contact details of the person investigating it. We will keep you informed about the progress of the investigation. We aim to have all complaints completed within 28 working days unless we agree a different time scale with you.
Time limits
You should register a complaint as soon as you can after the date on which the event occurred. If you complain more than twelve months later, we may not be able to investigate properly. Consideration will, however, be given as to whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.
If you are still dissatisfied at this stage
If it has been more than 8 weeks from the date you first wrote to us to complain or you have received a letter from us saying that your complaint has reached “deadlock”, then you may ask for help from:
You can refer this matter to The Communications Ombudsman who are a certified Alternative Dispute Resolution (ADR) provider.
Please see details below for The Communications Ombudsman https://www.commsombudsman.org/
Email: enquiry@commsombudsman.org
Telephone: 0330 440 1614
Post: Communications Ombudsman
P.O. Box 730
Warrington WA4 6WU
Why choose Next
Communications?
Personal Service
If you need a professional, local service that looks after your interests for the long-term then get in touch. Benefit from the best value, most reliable options available to suit your requirements. Receive honest and expert advice so that you can make informed decisions. Established in Southampton in 1988, we have built trusted relationships with hundreds of clients across Hampshire and the South, who value our honesty and integrity.
Quality Products
Next Communications are unsurpassed in our industry for both service and implementation and therefore we will only work with suppliers that match our own high standards. We are proud to be a Vodafone Partner, and a fully authorised reseller for O2, EE, NEC, Gamma, Wildix, Apple and many more technologies. Working with these manufacturers we can deliver the very best that telecommunications technology can offer.
Exceptional Value
We’re passionate about delivering the best value for money to our clients, always offering competitive prices ensuring you benefit from the most cost-effective solutions. To achieve that, we consistently review the marketplace to find the best value options to suit your needs. And this is our lifetime commitment to you. Building long-term relationships relies on trust, and we will regularly check that you’re receiving exceptional value.
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